Refund policy

At Silver Bloom Finds, customer satisfaction is important to us. We want you to love your purchase and enjoy your jewelry. If you experience an issue with your order, please review our return and exchange guidelines below.

1. Return Eligibility

Return requests may be accepted under the following circumstances:

  • You received a damaged or defective product.

  • You received an incorrect item.

  • Your order contains a missing item or another verified fulfillment issue.

  • You wish to request a return for an eligible product under our applicable return terms.

To be eligible for a return, the item must generally be unused, in its original condition, and returned with its original packaging and any accompanying accessories.

Items showing signs of wear, misuse, accidental damage after delivery, or unauthorized alteration may not qualify for a return.

2. Return Request Period

Please contact us within 15 days of receiving your order to initiate a return or exchange request.

For damaged, defective, or incorrect items, please contact us as soon as possible after delivery and include clear photographs of the product and its packaging.

Return requests submitted after the applicable return period may not be accepted unless required by applicable law.

3. Items That May Not Be Eligible

The following items may be excluded from returns or exchanges, subject to applicable law:

  • Customized or personalized jewelry made according to customer specifications.

  • Items specially ordered or modified at the customer's request.

  • Products damaged due to improper handling, misuse, or unauthorized alterations after delivery.

  • Items returned without prior authorization.

Nothing in this policy limits any consumer rights that cannot legally be excluded.

4. How to Request a Return

Please follow these steps to initiate a return:

Step 1: Contact Us

Email silverbloomfinds@gmail.com with the following information:

  • Order number.

  • Full name used when placing the order.

  • Registered email address.

  • Contact number.

  • Reason for requesting a return or exchange.

Step 2: Provide Supporting Photographs

If your product arrived damaged, defective, or incorrect, please attach clear photographs of the jewelry, packaging, and any visible damage.

Step 3: Wait for Return Instructions

Our team will review your request and provide instructions if the return is approved. Please do not send an item back before receiving authorization and the appropriate return instructions.

Step 4: Package the Item Securely

Pack the approved return carefully, preferably using the original packaging. Include the order details or invoice as instructed by our team.

Step 5: Return Inspection and Resolution

Once we receive the returned item, we will inspect it and notify you of the outcome. Approved exchanges or refunds will be processed according to our Refund Policy.

5. Return Shipping Costs

For approved returns involving damaged, defective, or incorrectly supplied items, Silver Bloom Finds will communicate the applicable return shipping arrangements.

For other eligible returns, the customer may be responsible for return shipping costs, where permitted by applicable law and disclosed as part of the return approval.

International customers should contact us before shipping a return, as international return shipping and customs procedures may involve additional requirements.

6. Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong product, please contact us at silverbloomfinds@gmail.com with your order number and photographs.

We will review the issue and work with you to determine an appropriate resolution, such as a replacement, exchange, or refund, depending on the circumstances and applicable law.

7. Contact Us

For return or exchange assistance, contact:

Silver Bloom Finds
Email: silverbloomfinds@gmail.com
Address: 3256 Kalyan Ji Ka Rasta, Chandpole Bazar, Jaipur, Rajasthan, India.